Shipping & Returns

SHIPPING

Shipping is free with every order delivered to Canada and the USA. Other international shipping fees will be calculated at checkout and you will be aware of it before confirming your oder online. We do not cover customs fee for international orders.

You should receive a tracking number shortly after your order is shipped. If you have any request regarding signature at the door (with or without), please let us know in the «Note to seller» box at checkout or email us at info@henri-pierre.com.

 

EXCHANGES AND RETURNS

Returns

You've changed your mind or the boots does not suit you? No worries! Contact us within 10 days with your order number. We will then provide a return confirmation number. If you live in Canada, we will email you a prepaid digital label that you can print out and send back the unwanted item. If you live out of Canada, you will have to send the item back at your own expenses. Once we'll get the product back, we will refund the fee upon presentation of original transporter receipt (limit of CAD$20 per item). We have the right to decline a shipping fee refund in some circumstances that you would be advised of prior to complete the online checkout.

Exchanges

If you'd like to exchange a product in another size, we will ship the new product in the right size once we get the original product and made sure that it is in good condition. In that case, please email us at info@henri-pierre.com.